Shipping policy
Welcome to Shashtika.
We aim to ensure that every order reaches you safely, beautifully packed, and in perfect condition.
*Order Processing*
* All orders are processed within **2–4 business days** after confirmation.
* Orders placed on weekends or public holidays will be processed on the next working day.
* During launches, festive seasons, or high-demand periods, dispatch timelines may be slightly extended.
*Shipping Timeline*
Estimated delivery timelines:
* **Metro Cities:** 3–6 business days
* **Other Cities & Towns:** 5–9 business days
* **Remote Locations:** 7–12 business days
Delivery timelines may vary depending on courier operations, weather conditions, or unforeseen logistical delays.
*Shipping Charges*
* Shipping charges are calculated at checkout based on location and order value.
* Free shipping may be offered during promotions or on qualifying order values.
*Order Tracking*
Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp (where applicable).
*Incorrect Address or Delivery Issues*
Please ensure your shipping details are accurate while placing the order.
Shashtika will not be responsible for delays or failed deliveries caused by incorrect address or contact details.
*Damaged Package*
If your package arrives visibly damaged:
* Please record an unboxing video immediately.
* Contact us within **24 hours of delivery** with order details and supporting images/videos.
Without an unboxing video, damage-related claims may not be accepted.
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_*Return, Exchange & Refund Policy*_
At Shashtika, every product is carefully handcrafted and packed with care. Due to the personal nature of skincare products, we follow a limited return and exchange policy for hygiene and safety reasons.
*Returns*
We currently do **not accept returns** on opened or used products.
Returns are only applicable if:
* You received the wrong product
* The product was damaged during transit
* The product received is defective or leaked
*Exchange Eligibility*
To request an exchange:
* Contact us within **24 hours of delivery**with
* Order ID
* Product images
* Clear unboxing video
* Description of the issue
Once verified, we will arrange a replacement or store credit, depending on availability.
*Refunds*
Refunds are only processed if:
* A replacement product is unavailable
* The order cannot be fulfilled
* The issue is verified and approved by our team
Approved refunds are processed within **5–7 business days** to the original payment method.
*Non-Eligible Situations*
We do not offer returns/exchanges/refunds for:
* Minor packaging variations
* Fragrance or texture preference differences
* Delayed deliveries caused by courier partners
* Incorrect address provided by the customer
* Used or opened products
*Natural Product Disclaimer*
As our products are made using natural ingredients, slight variations in color, texture, fragrance, or appearance may occur from batch to batch. These are natural characteristics and not defects.
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_*Terms & Conditions*_
Welcome to Shashtika. By accessing or purchasing from our website, you agree to the following Terms & Conditions.
*General*
* All products sold on this website are intended for personal use only.
* We reserve the right to refuse service or cancel orders at our discretion.
*Product Information*
We strive to ensure all product details, descriptions, and images are accurate. However:
* Slight color differences may occur due to screen settings and photography.
* Natural skincare products may vary slightly in appearance between batches.
*Pricing*
* All prices are listed in INR and are inclusive/exclusive of applicable taxes as mentioned.
* Prices may change without prior notice.
*Intellectual Property*
All content on this website including:
* logos
* branding
* product names
* photographs
* graphics
* website content
belongs to Shashtika and may not be copied, reproduced, or used without written permission.
*User Responsibilities*
By using this website, you agree:
* Not to misuse the website
* Not to attempt unauthorized access
* Not to use the content for unlawful purposes
*Allergy & Skin Sensitivity Disclaimer*
Our products are made using carefully selected ingredients, but individual skin reactions may vary.
We recommend:
* Performing a patch test before use
* Reading ingredient lists carefully
Shashtika will not be responsible for allergic reactions, misuse, or improper storage of products.
*Limitation of Liability*
We are not liable for:
* indirect or incidental damages
* delays caused by courier services
* misuse of products
* issues arising from failure to follow product instructions
*Governing Law*
These Terms shall be governed by and interpreted in accordance with the laws of India.
*Contact Information*
For any queries related to orders, shipping, exchanges, or support, customers may contact us through the official website or brand communication channels.